Frequesntly Asked Questions
Are your candles eco-friendly?
Yes, all our candles are made from eco-friendly coconut soy wax, ensuring a sustainable choice for your home ambiance.
Do you offer customization?
Absolutely! We provide options for personalized candle jars and room sprays to tailor your scent experience to your preferences.
What candle scents do you offer?
Our range includes a variety of scents, from natural aromas to fragrance dupes, designed to elevate any space with delightful fragrances.
Do you make bonbonnieres for events?
Yes, we create custom bonbonnieres for events like weddings, christenings, and Palm Sunday. Contact us for more details.
What materials are used in your wicks?
We use high-quality, lead-free cotton wicks that provide a clean and even burn, ensuring optimal performance for each candle.
Do I need to trim my candle wicks?
Yes. As the wax level drops, the wicks effectively become longer so we advise that you trim the wicks to 7mm and ensure they're upright prior to each new burn.
How long do your candles burn?
Our burn times vary depending on the size of the candle. On average, our 200ml candles burn for about 30-40 hours, while our 370ml candles burn for 60-70 hours.
What payment methods do you accept?
We accept all major credit cards, AfterPay, and other secure payment options at checkout.
How do I become a stockist of your products?
If you're interested in becoming a stockist, please reach out to us through our contact page, and we'll provide you with all the necessary information.
What should I do if my candle arrives damaged?
If your candle arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.
Can I reuse the candle jars?
Absolutely! Our jars are designed to be reused. Once your candle has burned down, clean out the jar, and use it for storage, decor, or as a vase.
Can I choose different scents for a gift pack?
Yes, you can customize the scents in a gift pack. Just let us know your preferences when placing your order, and we’ll create a personalized set for you.