T&C's
Welcome to Candle Scene. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you must refrain from using our website.
1
Product Information
While we strive to ensure the accuracy of product descriptions, images, and pricing, errors may occur. We reserve the right to correct any inaccuracies or errors. All products are subject to availability, and we reserve the right to discontinue any product at any time.
2
Orders and Payment
By placing an order, you are offering to purchase a product subject to these terms and conditions. All prices listed on our website are in Australian Dollars (AUD) and inclusive of GST. Payment must be made at the time of purchase through our secure payment gateway. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders with incorrect pricing or suspected fraudulent activity.
3
Shipping and Delivery
We aim to process and dispatch orders within [X] business days. Delivery times may vary based on location and external factors. Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated. Candle Scene is not responsible for delays caused by shipping carriers or customs.
4
Returns & Refunds
We accept returns for defective or damaged products within [X] days of receipt. To initiate a return, please contact us at [email address]. To be eligible for a refund, items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Refunds will be processed to the original payment method once the returned product is inspected and approved.
5
Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our website constitutes your acceptance of any updated terms.
Get in Touch
Please use the contact form on our website. We aim to respond to all inquiries as promptly as possible. Thank you for reaching out to Candle Scene!